Refund policy
At stumbl., every order undergoes a thorough quality check and is carefully packed before leaving our warehouse. Every product is inspected and securely packaged by our team before dispatch to ensure it meets our quality standards.
Glassware and Straws
Glass cups, tumblers and glass straws cannot be returned or exchanged after delivery for change of mind, preference or fit. This is for hygiene reasons, as these are drinkware products.
We recommend reviewing product descriptions, specifications, dimensions, and images carefully before completing your purchase. If you have any questions about a product before placing an order, please contact us at hello@stumbl.shop.
Bags and Watches
Bags and watches may be exchanged within 7 days of delivery.
The item must be unused, undamaged, and returned with all tags and original packaging intact. You may exchange for the same product in a different colour, or for any other bag or watch of equal or higher value, with the price difference payable by you.
We arrange a reverse pickup. A flat Rs. 100 return shipping charge applies and is deducted from the value of your exchange. Exchanges are dispatched within 2 to 3 business days of the returned item being received and inspected.
Damaged, Defective or Incorrect Items
This applies to all products, including glassware.
We offer a free replacement if:
- The product arrives physically damaged during transit (broken, cracked, or structurally compromised)
- The product has a manufacturing defect
- An incorrect item has been delivered, meaning a product that differs from what was ordered in terms of product type or model, not colour variation
If a replacement is not available, a full refund will be issued.
How to Request a Replacement or Exchange
Requests must be submitted within 24 hours of delivery. Requests submitted after this timeframe will not be accepted.
To request, please provide:
- Your order number
- Clear photos of the damaged or incorrect item, showing the packaging
- An unboxing video wherever available, which helps us process your request faster
Please send all required details to hello@stumbl.shop or WhatsApp us at +91 95992 83407. We acknowledge every request within 48 hours and resolve it within one month of receipt.
For damaged, defective or incorrect items, you do not need to send anything back to us.
Refunds
Where a refund is due, prepaid orders are refunded to the original payment method within 5 to 7 business days of approval. Cash on delivery orders are refunded by UPI or bank transfer to details you provide, within 5 to 7 business days of approval.
Order Cancellation
You may cancel any order free of charge at any time before it is dispatched. Write to us at hello@stumbl.shop or on WhatsApp with your order number. Once dispatched, an order cannot be cancelled.
Important Notes
Product colours may appear slightly different due to photographic lighting conditions, editing processes, or differences in device screen displays. Such variations are considered normal and do not qualify as defects or exchange eligibility. Minor cosmetic variations and normal wear are also not eligible.
We reserve the right to decline requests where a pattern of repeated or unsubstantiated claims is observed on the same account, phone number or address.